Short-Term Rental Service

Cancellation Policy

Booking: Credit/Debit Card payments excluding American Express, a standard processing fee of $3.50 (3.5%)+$0.30 will apply. American Express Credit Card payments including use with Apple Pay & Google Pay a standard processing fee of $4.30(4.3%)+0.30 will apply. Rescheduling: If you need to reschedule, please contact us at least 48 hours/2 days prior to your appointment to avoid a cancellation fee. Cancellations: For one-time cleanings, cancellations must be made at least 48 hours/2 days in advance. For any cancellations within the 48 hours or 2 days before the scheduled service, a partial refund will be issued minus a cancellation fee. Refunded payments: For refunded Credit/Debit Card payments excluding American Express, a standard processing fee of $3.50 (3.5%)+$0.30 will apply and refunded American Express Credit Card payments including use with Apple Pay & Google Pay a standard processing fee of $4.30(4.3%)+0.30 will apply. Chargeback Fees: If we receive a chargeback for any reason, you may incur a chargeback fee of $20. Exceptions may apply.

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